Kazakhstan will review approaches to financing polyclinics that have shown low results for several consecutive years. This was reported by Qazaqyia.kz citing Kursiv Media.
The announcement was made at a government meeting on the quality of medical services in the primary health care system.
According to Acting Deputy Prime Minister – Minister of Culture and Information Aida Balayeva, special attention will be paid to medical organizations that systematically receive patient complaints. In the first half of 2026, with 62 million visits to polyclinics, 2,925 complaints were received.
Kazakhstanis most often complained about the availability of narrow specialists, appointment scheduling and patient routing, medical ethics, dispensary observation, and drug provision.
The largest increase in complaints was recorded in the Mangystau region — 4.3 times. In the East Kazakhstan region, the figure increased 2.6 times, in Karaganda — 2.3 times, in Akmola — 2.1 times. In Astana, complaints doubled.
Special headquarters will be created in the regions with the participation of doctors, maslikhat deputies, and members of public councils.
"They must conduct a detailed analysis of the activities of public and private polyclinics, as well as hospitals, study the causes of complaints, and make proposals regarding medical organizations that systematically demonstrate low quality of service," the government reported.
Balayeva instructed to pay special attention to the situation in the Mangystau, East Kazakhstan, Karaganda, and Akmola regions, as well as in Astana and Almaty.
"For each of these regions, it is necessary to present a separate analysis of the causes of low indicators," she stated.
Following the inspections, separate measures will be prepared for medical organizations with low indicators. In addition, it is planned to update the system for assessing the quality of medical services and strengthen incentives for the best polyclinics.
If the measures taken do not yield results, managerial and personnel decisions may be made regarding the heads of problematic medical organizations.
The Ministry of Health notes that over the past two years, the duration of a district doctor's appointment has been increased from four to six hours. This made it possible to reduce the waiting time for an appointment from seven to one to three days.
Also, part of medical services have been transferred to electronic format. In particular, sick leaves, prescriptions, and 13 types of medical certificates are now issued online.
The government also noted that Kazakhstan is improving the system of incentives for medical workers. The average amount of incentive payments was 600 thousand tenge, which is 15% more than in 2024.
This year, more than a thousand sites received payments exceeding 1 million tenge for achieving established indicators. In addition, additional payments for continuous work experience are being introduced.
Earlier, Kursiv wrote that Kazakhstanis will be able to receive more medical services online.
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