Organizations that provide special social services in Kazakhstan undergo checks of documents and working conditions before obtaining a license. Specialists assess the safety of premises, their accessibility and staff qualifications, the Ministry of Labor reported. This was reported by Qazaqyia.kz citing Kursiv Media.

Mandatory licensing has been in effect since January 1, 2025 for all providers regardless of ownership form. Checks are conducted by territorial departments of the Committee for Regulation and Control in the Sphere of Social Protection of the Population.

An organization submits an electronic application through the Social Services Portal and attaches documents confirming compliance with qualification requirements. Specialists verify the submitted information and actual working conditions, including on-site visits.

Buildings must meet sanitary and fire safety requirements. Entrances, movement paths, premises for providing services and sanitary-household rooms must be accessible to people with disabilities and other citizens with limited mobility.

The presence of necessary furniture, equipment and inventory, the number of employees and documents on their education and qualifications are also checked.

Requirements depend on the format of assistance: inpatient, semi-inpatient, temporary stay or at home. In inpatient and semi-inpatient facilities, in cases provided by law, it is necessary to organize meals or conclude an appropriate contract. For home service providers, exceptions from certain requirements for premises and equipment are provided.

Non-compliance with qualification requirements is one of the grounds for refusing a license. After eliminating the identified non-compliances, the organization may reapply.

“Compliance with established requirements must be ensured throughout the entire activity of the organization,” the ministry emphasized.

As of November 1, 2026, 625 organizations received licenses: 463 municipal state institutions and 162 non-governmental organizations. A total of 707 licenses were issued.

About 108 thousand people receive special social services in the country. Among them are people with disabilities, the elderly, people without a fixed place of residence, victims of human trafficking and domestic violence, as well as others in need of support.

Earlier, Kursiv wrote that about 300 social service providers did not receive licenses due to non-compliance with requirements.